“Families that may need some assistance with payment plans or finalising of accounts that we have been unable to reach or that have been avoiding arrangements with us directly has been particularly successful.

“At times when dealing with families over a long period of time it can be awkward to engage especially if they have other links with the school.

“We will continue to use Cole to assist with our fee collection process in 2014. We find Cole’s staff most helpful and accommodating and report promptly and efficiently.”

Marg Heath, St. Francis de Sales College